Policy

If needed, you may return your unused product for a full refund within 30 days of the purchase date.

To request a return, please email:  info@lakesidewakeandsurf.com.  Please provide the original order number and a detailed reason reason for the return.  Once your request is received a return shipping label will be sent to you via email with detailed instructions for your return.  Shipping charges will be deducted from your return credit; we will notify you of the charge amount when you are sent the return label.

To request an exchange, please email:  info@lakesidewakeandsurf.com.  Please provide the original order number, a brief description for the reason of the exchange, and the item you would like to exchange it with.  Once your request is received we will place a new order for your desired item and waive the standard shipping costs.  You will be charged for this order and once we receive your return, your refund will be processed.

General Instructions

Package the return shipment securely; use the original packaging when possible.  Remove or cover all old labels and barcodes and attach the shipping label that was emailed to you.  Please include any Return Authorizations that you received by printing and placing them inside the return shipment.  If you choose not to use our return shipping label, you must include your original order number and delivery on the outside of the box and address to:  Lakeside Wake and Surf, LLC, 12712 W. Lake Houston Pkwy, Suite B, Houston, TX  77044.